Effective Date:  July, 5 2018

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card, email address, and phone number).  We refer to this information as “Account Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Account Information.

How Do We Use Your Personal Information?

We use the Account Information that we collect generally to fulfill any request plane rides placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or airline request confirmations).  Additionally, we use this Account Information to:

Communicate with you;

Screen our contracts for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you request a flight through the Site, we will maintain your Account Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

This Privacy Policy informs you of how we use information that we gather because we believe in transparency and value your privacy.  We may change or discontinue this Privacy Policy at any time, and we reserve the right to do so.  If we change this Privacy Policy, we will also change the Effective Date, which is located above this paragraph.  If you maintain your Membership, make payments to AeroMD, or avail yourself of AeroMD’s services after we change the Effective Date, you agree to our changes to the Privacy Policy.

We may collect the following personal information from you:  any information that you voluntarily submit to AeroMD; your payment information; medical information necessary to provide treatment; insurance information related to medical treatment; and data relating to purchases made with vendors at a discount upon presentation of an AeroMD membership card.

We use this personal and personally identifiable information to:  provide you with services under the Membership Program; communicate with you; accomplish payment under the Membership Program; and facilitate marketing and improvement of goods and services by vendors and AeroMD.

We use commercially standard technology to help protect against the unauthorized disclosure of your personal and personally identifiable information, including encryption.  Though we do our best to protect your personal and personally identifiable information, you provide all such information at your own risk.  If any medical information is shared with companies that provide emergency medical services or related services, AeroMD will take reasonable steps to share only data that is reliable and relevant for its intended use.  AeroMD will take reasonable steps to ensure that any parties with which it shares personal information to facilitate medical treatment or related services protect your privacy and personal information and use it solely for the intended purpose.

We will only share your personal or personally identifiable information with third parties in the following situations:  when you have consented to sharing information; when it is necessary to provide services under the Membership Program; if AeroMD is purchased by a third-party; when it is necessary to respond to valid information requests made by governmental authorities; when it is demanded by a valid court order or subpoena; when it is necessary or desirable to assist in arranging emergency medical care for you; and as required by applicable law.

Contact AeroMD:

AeroMD is available at your convenience 24/7/365. One of our Communications Specialists will be available to help you answer questions or to arrange your transport. We can be reached by any of the following:

Toll Free Phone – 1-844-AeroMD1 (1-844-237-6631)

Local Phone – 340-715-7942

Email –

Web –

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

DPO Officer

Joyce McKenzie

8000 Nisky Center, Suite 1, St. Thomas, VI, 00802, United States


Updated 7.5.2018

AeroMD air ambulance serves our neighbors throughout the Caribbean and worldwide.

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